Mainline Service Advisor

Ken Garff • Ankeny, IA

19d

About The Position

Dewey Dodge, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s core values of respect, integrity, growth, humility, and teamwork. The role focuses on providing prompt, professional customer service; identifying customer vehicle-service needs; communicating updates, estimates, and inspection results; and reviewing completed work and recommendations. The Service Advisor also uses dealership software to access service histories, schedule appointments, enter repair-order information, and manage customer information. The company describes itself as people-focused and committed to listening, building trust, and fostering relationships.

Requirements

• Friendly, cooperative demeanor and ability to connect with and build relationships with others.
• Unselfish, approachable, and comfortable with fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative as a team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Review completed work and recommendations with customers and collect payments.
• Use the Dealer Management System (DMS) and other essential software to look up service histories, schedule appointments, enter repair-order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, accidental death and dismemberment (AD&D), and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed