Truck Service Advisor I

TravelCenters of America•Smiths Grove, KY

19d

About The Position

As a Truck Service Advisor (TSA), you provide customer service by applying knowledge of the products sold and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions. The position supports customers and the service team in returning travelers to the road, while maintaining a safe and clean environment for customers and team members. The role requires working with customers, management, coworkers, outside vendors, and service operations. Team members may be asked to perform other duties, and the job description may be revised at any time.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional demeanor with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and knowledge of products and services.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.