Truck Service Advisor I

TravelCenters of America•Ontario, CA

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of products and services, writing work orders, suggestive selling, and handling over-the-counter transactions. The role supports customers seeking truck maintenance and service and helps return travelers to the road. Duties also include coordinating parts and communicating estimates, maintaining service areas, and supporting customer and team safety. The position may involve other duties as assigned.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide service to customers and maintain knowledge of products and services offered.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, process, and pay out work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.