Truck Service Advisor I

TravelCenters of America • Wheat Ridge, CO

2d

About The Position

The Truck Service Advisor provides customer service to truck service customers by applying knowledge of products and services, writing and processing work orders, suggestive selling, and handling over-the-counter transactions. The role supports revenue generation, coordinates parts and service logistics, and helps ensure customers can return to the road safely and promptly.

The position works with customers, vendors, and coworkers to prepare work orders and quotes, secure purchase orders, source parts, coordinate deliveries, and complete shift reporting. It also includes maintaining service-counter and customer-area cleanliness and supporting the safety of customers and team members. Work may involve outdoor elements and exposure to shop-related noise, fumes, particles, mechanical parts, vibration, dirt, dust, grease, oil, gas, and cleaning solutions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide knowledgeable customer service regarding products and services.
• Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate their delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.
• Perform other duties as requested.

Benefits

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED