Family Service Advisor

SCI Shared Resources•Rockville, MD

About The Position

The Family Service Advisor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The advisor also helps families understand pre-planning options and protection for family members, relatives, and friends. Compensation includes a first-year estimated total target range of $50,000 to $100,000 annually, based on a commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation varies based on individual performance, geographic location, and business conditions. The position pays no less than $15.00 per hour for all hours worked.

Requirements

High school diploma or equivalent.
Current state or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience preferred.
1–2 years of college, or equivalent education and experience.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Build community and civic relationships and present information to families and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries promptly and professionally, and connect with families through listening, honest communication, and genuine concern.
Understand each family’s needs and offer valuable solutions; maintain contact to ensure satisfaction.
Prepare for appointments, perform procedures professionally and attentively, and follow through on customer problems and requests.
Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the team.