Family Service Advisor

Service Corporation International • Orlando, FL

7d • $50,000 - $100,000

About The Position

The Family Service Advisor serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position connects families with services from their immediate needs through aftercare and future planning.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Computer and software knowledge.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for at least 1–2 hours each day, obtain referrals, and build community and civic relationships.
• Explain and present cemetery arrangements and pre-planning options to families and referred families.
• Track activity levels to maintain productivity.
• Respond to family inquiries promptly and professionally, listen to their needs, and offer suitable solutions.
• Stay in touch with families to support satisfaction, prepare for appointments, and follow through on problems and requests.
• Build trust-based relationships and seek referrals by educating families about pre-planning benefits.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
• Review prior services and family contacts to prepare for current needs and sales, and share family concerns with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED