Service Advisor--11:30 AM-8:00 PM
About The Position
Allstate Peterbilt Group serves the medium- and heavy-duty truck and trailer industry throughout the Midwest. The Service Advisor, under the direction of the Service Manager, acts as a liaison between customers and technicians. The role supports the service department by scheduling repairs, assigning work to technicians, preparing and billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures. The position is scheduled from 11:30 AM to 8:00 PM. Allstate Peterbilt Group is an equal opportunity, affirmative action, minority, female, veteran, and disability employer. The company is a drug-free workplace, and candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or equivalent.
- At least 1 year of related truck experience.
- Windows and Word computer skills.
- Valid driver’s license.
- Dependable and reliable attendance.
- Must pass a drug test before beginning employment.
Nice To Haves
- Commercial driver’s license (CDL) preferred.
Responsibilities
- Assist in overseeing the day-to-day operations of the service department.
- Communicate effectively with customers about their job orders.
- Monitor the job schedule and progress status.
- Maintain current knowledge of job times, pricing, and flat rates.
- Process service repair orders.
- Coordinate timely processing of paperwork.
- Assist with warranty inquiries.
- Assist the Service Manager and/or Shop Foreman with special reports or work.
- Schedule repairs and assign work to technicians.
- Prepare and bill repair orders, enter work orders into the computer system, and order shop supplies according to procedures.
Benefits
- 16 days of paid time off plus holidays available during the first year of employment.
- Immediate transition into new health insurance coverage.
- Three medical plan options.
- FSA/HSA plans for medical and childcare reimbursement.
- Dental and vision insurance.
- Short- and long-term disability insurance.
- Supplemental term life insurance and other co-insurance options.
- 401(k) with company match.
- Tuition reimbursement programs and scholarship opportunities.
- Extensive in-house training.
- Health and wellness benefits.
- Doctor on Demand mobile app.
- Verizon wireless employee discounts.
- Multiple dealership locations that may allow for relocation opportunities.
- Advancement opportunities throughout the company.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
