Service Advisor--11:30 AM-8:00 PM

Allstate Peterbilt Group • South Saint Paul, MN

7h

About The Position

Under the direction of the Service Manager, the Service Advisor serves as a liaison between customers and technicians. The role involves scheduling repairs, assigning work to technicians, preparing and billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures. The Service Advisor also assists with day-to-day service department operations, customer communication, job scheduling and progress monitoring, warranty inquiries, and special reports or work for the Service Manager or Shop Foreman.

Requirements

• High school diploma or equivalent.
• At least 1 year of related truck experience.
• Windows and Word computer skills.
• Valid driver’s license.
• Dependable and reliable attendance.

Nice To Haves

• CDL preferred.

Responsibilities

• Assist in overseeing the day-to-day operations of the service department.
• Communicate effectively with customers about their job orders.
• Monitor job schedules and progress status.
• Maintain current knowledge of job times, pricing, and flat rates.
• Process service repair orders.
• Coordinate timely paperwork processing.
• Assist with warranty inquiries.
• Assist the Service Manager and/or Shop Foreman with special reports or work.
• Schedule repairs and assign work to technicians.
• Prepare and bill repair orders, enter work orders into the computer system, and order shop supplies according to procedures.

Benefits

• 16 days of PTO plus holidays available during the first year of employment.
• Immediate transition into new health insurance coverage.
• Three medical plans.
• FSA/HSA plans for medical and childcare reimbursement.
• Dental and vision insurance.
• Short- and long-term disability.
• Supplemental term life insurance and other co-insurance options.
• 401(k) with match.
• Tuition reimbursement programs and scholarship opportunities.
• Extensive in-house training.
• Health and wellness benefits.
• Doctor on Demand mobile app.
• Verizon wireless employee discounts.
• Multiple dealership locations to allow for relocation opportunities.
• Advancement opportunities throughout the company. Drug testing is required before beginning employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED