Service Technician and Advisor

Trek • Walled Lake, MI

19d • Onsite

About The Position

The Service Technician and Advisor cares for bicycles so customers can enjoy riding them. The role involves troubleshooting and performing repairs and service on different types of bikes, installing accessories customers select for new bikes, and handling new models before they reach the sales floor. The position builds relationships with customers who rely on the technician to keep their equipment working properly.

The role closely supports the Service Manager and serves as the customer-facing representative of the service department when the Service Manager is unavailable. Trek values strong customer service and a willingness to learn, with particular emphasis on hospitality, communication, leadership, and problem-solving.

Requirements

• Self-motivation, a positive team-focused mentality, and willingness to help with any task.
• Strong hospitality skills, including an approachable manner, good listening skills, and a desire to help customers.
• Top-notch communication skills.
• Elevated leadership and problem-solving skills.
• Attention to detail and an interest in troubleshooting and tinkering.
• Eagerness to learn bicycle servicing and proper service methods.
• Desire to continually learn about new technologies.

Responsibilities

• Troubleshoot and perform repairs and service on a variety of bicycles.
• Install accessories selected by customers for their new bikes.
• Build relationships with customers and help keep their equipment working properly.
• Support the Service Manager.
• Represent the service department to customers when the Service Manager is unavailable.

Benefits

• Flexible and fun company culture.
• Competitive health care, including PPO and HDHP medical plan options.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts (FSA).
• Free life insurance and optional term life insurance.
• Competitive vacation package.
• 401(k) with match.
• Employee Stock Ownership Plans (ESOP).
• 12 weeks of maternity leave with 100% pay.
• Paid company holidays.
• Tuition reimbursement up to $15,000 for undergraduate and master's programs.
• Employee discounts on all products.
• Partner retail discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed