Sales and Service Advisor

Sun Auto Tire and Service • Catalina, AZ

12d • $50,000 - $85,000 • Onsite

About The Position

The Sales and Service Advisor is a key customer-facing role at Hardin Brothers, part of the Sun Auto Network, in Catalina, Arizona. The advisor greets customers, listens to vehicle concerns, recommends services, and guides customers through a trustworthy experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. No technician experience is required; paid training is provided on products, services, and customer and store tools.

The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service options; prepares estimates, work orders, and invoices; and keeps customers informed about service status, timing, and cost. The advisor also coordinates with technicians and store leadership to manage workflow, supports appointments and checkout, follows up after service, and helps maintain a safe, clean, customer-ready store.

The position offers a stated pay range of $50,000–$85,000 per year, with bonus or commission opportunities. Sun Auto describes a values-driven culture, opportunities to learn and build a career, and advancement paths toward Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, automotive products and materials, and temperature variations.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly to customers.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready; follow safety procedures and use required personal protective equipment.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Bonus or commission opportunities.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed