Sales and Service Advisor
About The Position
As a Sales and Service Advisor at Tate Boys Tire & Auto Service, part of the Sun Auto Network, you are one of the first connections customers have with the shop. You will greet customers, listen to their vehicle concerns, recommend appropriate services, and guide them through a trustworthy experience from check-in to checkout. The role is suited to someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. Technician experience is not required; training on products, services, and supporting tools is provided. The position builds customer care, sales, and workflow skills, with opportunities to advance toward Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, vehicle exhaust, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing up to eight hours per day, walking, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other PPE may be required.
Requirements
- Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
- Able to manage multiple priorities while remaining professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
- Ability to stand up to eight hours per day and walk to access various areas of the building.
- Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
- Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
- Vision sufficient to detect color and depth and to refocus.
- Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options to customers.
- Build accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers updated about service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
