Sales and Service Advisor

Sun Auto Tire and Service•Tucson, AZ

8d•$50,000 - $85,000•Onsite

About The Position

The Sales and Service Advisor is a customer-facing role at BRAKEmax, part of the Sun Auto Network, based in Tucson, Arizona. The advisor greets customers, listens to vehicle concerns, reviews inspection results and technician findings, recommends appropriate products and services, and guides customers through the service process from check-in to checkout. The role involves explaining repair and maintenance options, preparing estimates and work orders, communicating service updates, coordinating with technicians and store leadership, and supporting a positive customer experience. Automotive-specific training is provided; applicants do not need to be technicians. The position is intended for someone who enjoys customer service, sales, and problem-solving in a fast-paced automotive retail environment. The advisor uses point-of-sale, digital vehicle inspection, customer record, and scheduling tools, and helps maintain a safe, clean, customer-ready store. The schedule is flexible and may include weekends as needed. The role offers development and opportunities to advance into assistant store manager, store manager, and other field leadership positions.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and complete checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow company policies and core values.