Sales and Service Advisor
About The Position
The Sales and Service Advisor is a key customer contact at Tire Works, part of the Sun Auto Network. The advisor welcomes customers, listens to their vehicle concerns, recommends appropriate products and services, and guides them through a trustworthy service experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service and retail environment. No technician experience is required; paid training is provided on products, services, and customer and store support tools. The position is based in Las Vegas, Nevada, and is full-time. Pay ranges from $60,000 to $100,000 depending on experience, with bonus or commission opportunities. The role includes paid training and hands-on development, benefits, paid time off, employee discounts, and career advancement opportunities.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be at least 18 years old.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Work with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
- Work a flexible schedule, including weekends as needed, and uphold company values and policies.
Benefits
- Competitive pay with bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
