Sales and Service Advisor

Sun Auto Tire and Service • Parker, CO

6d

About The Position

The Sales and Service Advisor is a key customer contact at Pride Automotive, part of the Sun Auto Network. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through a trustworthy experience from check-in to checkout. This customer-service, sales, and problem-solving role is based in an automotive service and retail environment. Technicianship is not required; training on products, services, and store tools is provided. The position offers opportunities to develop customer care, sales, and workflow skills and advance to assistant store manager, store manager, or other field leadership roles.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly so customers can make informed decisions.
• Create accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE use.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed