Sales and Service Advisor

Sun Auto Tire and Service•Tucson, AZ

6d•Onsite

About The Position

The Sales and Service Advisor is a key customer contact in an automotive service shop, greeting customers, listening to their vehicle concerns, recommending appropriate products and services, and guiding them through the service experience from check-in to checkout. The role is suited to someone interested in customer service, sales, and problem-solving in a fast-paced environment. Technician experience is not required; paid training is provided on products, services, and supporting tools. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service and payment options; creates estimates, work orders, and invoices; and keeps customers informed about service status, timing, and costs. The role also coordinates with technicians and store leadership, handles appointments and checkout, makes follow-up calls, and helps maintain a clean, safe, customer-ready store. This is a full-time position in Tucson, Arizona, with a stated pay range of $50,000–$85,000 per year. The schedule is flexible and may include weekends as needed. The work takes place in an automotive shop and retail service environment with exposure to shop noise, dust, fumes, automotive products, and temperature variations. Physical requirements include standing and walking, regular bending and kneeling, and lifting or moving items up to 70 pounds frequently.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
Ability to manage multiple priorities while remaining professional and helpful.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to follow company service standards in a process-driven environment.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk throughout the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers updated on service status, timing, and cost.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow company values and policies.