Sales and Service Advisor

Sun Auto Tire and Service•Tulsa, OK

About The Position

The Sales and Service Advisor is a key customer contact at Tate Boys Tire & Auto Service, part of the Sun Auto Network. The role helps customers make informed decisions about their vehicles by listening to concerns, recommending suitable services, and guiding them through the experience from check-in to checkout. The company provides training on its products, services, and customer and store support tools; technician experience is not required. This position combines customer service, sales, and problem-solving in a fast-paced automotive service and retail environment. Advisors work with customers, technicians, and store leadership to coordinate service, communicate progress and costs, and support a safe, orderly, customer-ready store. The role offers paid training and development, with potential advancement to Assistant Store Manager, Store Manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and capable of managing multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver's license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be 18 years of age or older.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Update customers on service status, timing, and costs throughout the day.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.