Sales and Service Advisor

Sun Auto Tire and Service•Glendale, AZ

10d•Onsite

About The Position

The Sales and Service Advisor is a key customer-facing role at Sun Auto Tire & Service, helping customers make confident decisions about their vehicles. The advisor greets customers, listens to their concerns, recommends appropriate products and services, and supports a trustworthy experience from check-in through checkout. The company provides training on its products, services, and customer and store support tools; prior technician experience is not required. The role involves reviewing vehicle history, Digital Vehicle Inspection results, and technician findings; explaining service and payment options; preparing estimates and invoices; communicating service updates; coordinating with technicians and store leadership; scheduling appointments; and completing post-service follow-up. The advisor also helps maintain a clean, safe, customer-ready store and follows safety procedures and company policies. This position offers paid training and development, with potential advancement to assistant store manager, store manager, and other field leadership roles.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
Ability to manage multiple priorities while remaining professional and helpful.
Professional appearance and ability to represent the brand positively to customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.
Ability to stand up to eight hours per day and walk throughout the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and to refocus; ability to use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Update customers throughout the day about service status, timing, and costs.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.