Sales and Service Advisor
About The Position
The Sales and Service Advisor is a primary customer contact in an automotive service and tire shop. The advisor greets customers, listens to vehicle concerns, recommends appropriate products and services, and guides customers through the service experience from check-in through checkout. The position combines customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; paid training is provided on products, services, and store tools. The role works with vehicle history, Digital Vehicle Inspection results, and technician findings to prepare estimates, work orders, and invoices; communicate maintenance, repair, tire, warranty, and financing options; and keep customers informed about service progress, timing, and costs. The advisor coordinates with technicians and store leadership, supports appointments and parts availability, and helps maintain a clean, safe, customer-ready store. The schedule is flexible and may include weekends as needed. The work takes place in an automotive shop and retail service environment with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical requirements include standing up to eight hours per day, walking, regularly bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other PPE may be required.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
- Explain maintenance, repair, tire, warranty, and financing options to customers.
- Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready; follow safety procedures and use required PPE.
- Work a flexible schedule, including weekends as needed, and follow company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
