Sale and Service Advisor
About The Position
The Sales and Service Advisor is an important customer contact in an automotive service and tire shop. The advisor greets customers, listens to vehicle concerns, recommends appropriate services, and guides customers through the experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced environment. The company provides training on its products, services, and the tools used to support customers and the store team. The advisor works with customers, technicians, and store leadership to keep service work on track, explain recommendations and options, and maintain a trustworthy customer experience. The position is based in an automotive shop and retail service environment, with exposure to shop noise, dust, exhaust, automotive products, and varying temperatures. The role requires standing and walking for extended periods, regular bending and crouching, and lifting or moving items.
Requirements
- Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
- Ability to manage multiple priorities while remaining professional and helpful.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
- Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
- Valid driver's license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options clearly.
- Build accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers updated on service status, timing, and cost.
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to ensure customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE requirements.
- Work a flexible schedule, including weekends as needed, and follow company values and policies.
Benefits
- Competitive pay, including bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
