Sale and Service Advisor
About The Position
Lamb's Tire & Automotive, part of Sun Auto Tire & Service, is hiring a Sales and Service Advisor in Spring, Texas. The advisor is a primary customer contact, greeting customers, listening to their vehicle concerns, recommending appropriate services, and guiding them through the service experience from check-in to checkout. The role is suited to someone interested in customer service, sales, and problem-solving in a fast-paced automotive service environment. Technician experience is not required; training is provided on products, services, and customer and store tools. The advisor works with customers, technicians, and store leadership to manage vehicle service, communicate recommendations and status updates, and keep repairs on track. The role requires a flexible schedule, including weekends as needed, and adherence to safety procedures, company policies, and Sun Auto's core values. The work takes place in an automotive shop and retail service environment. It includes exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes. Physical duties include standing and walking, regular bending and kneeling, and lifting or moving items. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
- Professional appearance and ability to represent the brand positively with customers and teammates.
- Strong customer service, communication, and active listening skills.
- Ability to work in a process-driven environment and follow company service standards.
- Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
- Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
- Ability to manage competing priorities in a fast-paced environment.
- Valid driver’s license and successful completion of a Motor Vehicle Records check.
- Ability to work a flexible schedule, including weekends as needed.
- Must be 18 years of age or older.
Nice To Haves
- Previous Service Advisor experience or other retail automotive sales experience.
- Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
- ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
- State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
- High school diploma or equivalent.
Responsibilities
- Greet customers in person and by phone, listen to their needs, and build trust.
- Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
- Explain maintenance, repair, tire, warranty, and financing options to customers.
- Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
- Keep customers informed about service status, timing, and cost.
- Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
- Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
- Make post-service follow-up calls to check customer satisfaction and encourage return visits.
- Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
- Work a flexible schedule, including weekends as needed, and uphold company policies and core values.
Benefits
- Competitive pay with bonus or commission opportunities.
- Paid training and hands-on development.
- Medical, dental, and vision benefits.
- Paid time off.
- Employee discounts.
- Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
