Sale and Service Team Member

Connecticut Fine Wine & Spirits•Knoxville, TN

6d•Onsite

About The Position

Sale and Service Team Members build the company brand by delivering excellent customer service, engaging with customers, and advising them on products to drive sales. Depending on business needs, team members may also take on merchandising, front-end, or other responsibilities. Internally, this role is referred to as Service Team Member and reports to the store management team. The role includes processing, organizing, distributing, and stocking inventory; building displays and end caps; placing signage; and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pickup and delivery. If delivery is assigned as an essential function, team members load and deliver orders safely and professionally, following company procedures and traffic and safety laws. Team members participate in wine, spirits, and beer training, maintain knowledge of advertisements, promotions, and loyalty programs, and uphold store safety, cleanliness, and alcohol-sale compliance standards. This is a seasonal position. If the posting is designated seasonal, the position is short term, no longer than six months, and the team member may apply for a non-seasonal role.

Requirements

High school diploma or equivalent preferred.
1–3 years of work experience.
Familiarity with point-of-sale systems and inventory management software.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Must be at least 21 years of age.
Ability to walk, bend down repeatedly, and remain on feet for 8–10 hours per day.
Ability to safely lift, load, and handle cases and pallets.
Ability to climb ladders and lift 50 pounds overhead repeatedly.
May be exposed to various outdoor weather conditions throughout the workday.

Nice To Haves

At least 1 year of experience in a retail setting is preferred.

Responsibilities

Maximize product inventory by processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, and placing signage.
Support digital business operations by fulfilling orders and assisting with in-store and curbside pickup and delivery services; drive and make deliveries if assigned.
Greet customers, build relationships, provide personalized service, and inform customers about products and services.
Participate in wine, spirits, and beer training to build product knowledge.
Maintain knowledge of advertisements, promotions, and loyalty programs.
Maintain safety and cleanliness standards across the store.
Follow applicable laws and regulations related to alcohol sales and help maintain a safe, compliant store environment.
Complete cross-functional responsibilities and other duties as assigned.
If delivery is an essential job function, load and deliver orders safely and professionally in accordance with company policies, procedures, and traffic and safety laws.