Express Lane Service Advisor

Kalispell Ford•Kalispell, MT

About The Position

As an Express Lane Service Advisor, you will own the customer’s experience in the service lane. You are the first point of contact with customers and should be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. Service Advisors greet vehicle owners on the drive line and explain the repair process. Individuals new to the automotive industry are welcome, including those with previous experience in customer service, retail sales, restaurants, or hospitality.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Clean driving record and valid driver’s license.
Willingness to submit to a pre-employment background check and drug screen.
Previous customer service, retail sales, restaurant, or hospitality experience is welcomed, including for applicants new to the automotive industry.

Responsibilities

Oversee the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience and complete assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
Ensure all customers are informed of their vehicle’s needs.