Express Service Advisor

Lithia & Driveway • Brunswick, NJ

7d

About The Position

DCH Brunswick Toyota is hiring a full-time Express Service Advisor. The role focuses on helping customers with vehicle service requests, coordinating with technicians, and providing clear, accurate information about recommended repairs, maintenance, pricing, and service progress. The advisor works in a customer-facing dealership environment and reports to the Fix Ops Manager.

Estimated annual earnings range from $60,000 to $80,000. Compensation is performance-driven and may include commission based on individual sales and gross profit, as well as bonuses based on individual manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and location.

The company offers benefits including medical, dental, and vision plans; paid holidays and PTO; short- and long-term disability; paid life insurance; a 401(k) retirement plan; an employee stock purchase plan; learning resources; vehicle purchase discounts; and wellness programs. Applicants must be at least 18 years old and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years of age.
• Valid driver's license with an acceptable driving record.
• Professional approach with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Ability to explain technical terms to a non-technical audience.
• Ability to work well in a team environment.

Nice To Haves

• Bilingual skills are preferred.
• Previous Service Advisor or Service Writer experience.
• CDK experience.

Responsibilities

• Greet customers and assess vehicle performance concerns or service requests.
• Write repair orders and prepare clear, accurate service estimates.
• Communicate service needs and recommendations, serving as a liaison between customers and technicians.
• Work with technicians to explain inspection results and maintenance needs in customer-friendly terms.
• Verify warranty and service contract coverage when applicable.
• Communicate service updates, completion times, and pricing to customers.
• Recommend additional maintenance or repairs based on vehicle inspections.
• Maintain accurate customer and service records in dealership systems.
• Keep customers informed about service specials and value-added offerings.
• Create a memorable customer experience.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Performance-based commission and bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED