Express Lane Service Advisor

Kalispell Ford•Kalispell, MT

About The Position

As an Express Lane Service Advisor, you will own the customer’s experience in the service lane and serve as the first point of contact. You will be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role involves greeting vehicle owners on the drive line and explaining the repair process. Candidates new to the automotive industry are welcome, particularly those with experience in customer service, retail sales, restaurants, or hospitality.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time-management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Clean and satisfactory driving record.
Valid driver’s license.
Willingness to submit to a pre-employment background check and drug screen.
Previous experience in customer service, retail sales, restaurants, or hospitality is welcomed, including for candidates new to the automotive industry.

Responsibilities

Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer’s experience and complete additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
Ensure all customers are informed of their vehicle’s needs.