Truck Service Advisor I
About The Position
The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and generate revenue. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came. The advisor works in a customer-focused environment and helps maintain safe, clean service and customer areas. The position may involve outdoor elements in all seasons, as well as occasional exposure to fumes, particles, moving mechanical parts, vibration, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Noise may be loud at times. The role’s physical demands include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive leg use; and occasional lifting up to 50 pounds or moving heavy objects. Duties are performed with or without reasonable accommodation. The job description may be revised, and additional duties may be assigned.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
- Valid driver’s license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customer service and maintain knowledge of products sold and services provided.
- Use suggestive selling skills to help generate revenue and professionally influence customers with integrity.
- Write, detail, and process work orders and over-the-counter transactions, including properly writing ETA work orders.
- Secure purchase orders and prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain cleanliness of service counters, the showroom, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Competitive wages
- Medical, dental, vision, and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- Discounts on technology, travel, food, and fuel
- Opportunity for growth and advancement with company-paid training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
