Security Supervisor Jobs

About The Position

Requirements

• Must have High School Diploma or GED
• 3 or more years progressive security and supervisory experience
• Must have strong English oral and writing skills
• Demonstrated technical proficiency (such as dispatch, camera systems, or first aid)
• Thorough knowledge of legal environment, experience with depositions is a plus.
• Must be capable of preparing and finalizing detailed security reports.
• Must be proficient in standard MS Office Suite software (Word, Excel, Teams, Outlook)
• Must present a calm and professional demeanor.
• Position requires frequent walking and standing for extended periods of time in outdoor, covered conditions.
• Must also have the ability to speak, hear, bend, balance, squat, stoop, kneel, reach, lift, and move and carry up to 50 lbs.
• Must hold Florida Class "D" Security License

Nice To Haves

• bi-lingual in Spanish is a plus
• experience with depositions is a plus

Responsibilities

• Lead, mentor, and supervise security officers during assigned shifts, providing guidance, support, and training as needed.
• Monitor surveillance cameras and alarm systems to identify and respond to potential security threats or breaches.
• Conduct regular patrols of the premises, including parking areas, entrances, and common areas, to deter criminal activity and ensure compliance with mall policies.
• Seek out and report on safety hazards, incidents, and assist and orient stakeholders
• Respond promptly to security incidents, emergencies, and customer complaints, taking appropriate action and coordinating with law enforcement if necessary.
• Investigate security breaches, accidents, or incidents, documenting findings and implementing corrective measures to prevent recurrence.
• Provide exceptional customer service to patrons, tenants, and visitors, addressing inquiries, concerns, and providing assistance as needed.
• Act as a visible presence, engaging with customers and fostering a positive and welcoming environment.
• Enforce rules, regulations, and safety protocols, ensuring compliance with local, state, and federal laws.
• Conduct regular inspections of security equipment, such as cameras, alarms, and emergency exits, reporting any malfunctions or deficiencies for repair or replacement.
• Maintain accurate records of security incidents, reports, and daily activities, adhering to confidentiality and privacy standards.
• Conduct training sessions for security personnel on security procedures, emergency response protocols, and customer service skills.
• Provide ongoing coaching and feedback to security officers to promote professional growth and performance improvement.