Security Medical Supervisor

Odawa Casino Resort•Petoskey, MI

About The Position

The Security Medical Supervisor supervises security officers responsible for protecting casino property from fire, theft, vandalism, and illegal entry, and safeguarding Team Members, guests, and casino assets. The role also oversees emergency medical services activities, including the delivery of emergency medical services by Security Officers and the readiness and management of medical equipment and supplies. The supervisor supports staffing and personnel management, including recommending employment and personnel actions, evaluating performance, setting performance standards, coordinating schedules, and providing training opportunities. The position implements Security Department policies, reviews reports and incidents, coordinates shift handoffs, and maintains confidentiality. It also assists with medical-services budgeting and equipment purchasing, training, certification, and compliance responsibilities. The position requires a high school diploma or equivalent, four years of security or related experience, two years of supervisory experience or training, a valid Michigan EMR, and current first aid and CPR trainer certification. The employee must be able to work flexible shifts and days off, including overtime, weekends, holidays, and special events as needed, and may work at other properties. The role involves loud, continual noise and a smoke-filled environment, as well as lifting and carrying significant weight during patient care.

Requirements

High school diploma or equivalent.
Four years of security or related experience.
Two years of supervisory experience or training.
Valid State of Michigan EMR.
Maintain first aid and CPR trainer certification.
Valid driver's license and eligibility for insurance coverage by the employer's carrier.
Successfully complete a use-of-force training curriculum within three months of hire.
Advanced verbal and written communication skills.
Advanced organizational skills and attention to detail.
Advanced time-management skills and a demonstrated ability to meet deadlines.
Strong analytical and problem-solving skills.
Basic computer skills, experience with Microsoft Office products or related software, and ability to learn specialized software.
Basic math skills.
Fluent English reading, writing, and speaking skills.
Pass a pre-employment physical.
Ability to lift and carry significant weight at times while performing patient care.
Ability to travel locally and occasionally out of town.
Flexibility to work shifts and days off, overtime, weekends, holidays, and special events as needed.
May be required to pass a skills assessment test.
Ability to obtain a gaming license under regulations established by the LTBB Gaming Regulatory Commission and to serve in the position under applicable law.

Nice To Haves

Knowledge of gaming policies and procedures and casino operations is preferred.

Responsibilities

Supervise security officers and make recommendations regarding hiring, termination, promotion, demotion, transfer, merit increases, training opportunities, performance evaluations, performance standards, scheduling, and discipline.
Model positive and professional conduct, greet guests and Team Members, and communicate effectively in routine and confrontational situations.
Safeguard Team Members, guests, casino property, and assets by guarding doors, patrolling the building, observing sensitive operations, and monitoring security.
Help protect casino property against theft, illegal entry, vandalism, and other security risks; ensure underage guests remain outside the gaming floor and in appropriate areas.
Ensure security policies and procedures are followed, patrol internal and external casino perimeters, and monitor gaming activities for compliance with company policies.
Notify the Slot Shift Manager, Director of Security, and other management of pertinent security activities.
Oversee medical equipment and supplies, track equipment throughout the facility, order supplies as needed, and ensure jump bags are properly equipped.
Plan, organize, direct, coordinate, and evaluate emergency medical services delivered by Security Officers.
Provide specialized training in CPR, PBTS, and Reasonable Suspicion; ensure Security Medical Officers are properly certified and assist with further training and development.
Assist with the budget process and solicit bids for equipment related to medical services.
Assist with PBTS processes and maintain confidentiality regarding the collection, reading, and distribution of Team Member information and findings.
Review, update, and revise policies and procedures for Medical First Responders and ensure compliance with safety precautions and internal requirements.
Monitor and record medical incidents to ensure policies and procedures are followed.
Implement Security Department policies and procedures established by the Director of Security.
Review daily reports about security personnel activities and incidents before submission to the Director of Security.
Inform the oncoming security shift about incidents from previous shifts.
Attend required meetings, complete required training satisfactorily, maintain confidentiality, and work at other properties as needed.
Perform other duties assigned within the scope of the position and uphold the Odawa Casino mission and values.