Security Supervisor

Securitas Security Services•Petersburg, VA

2d•$22 - $23

About The Position

The Security Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. This position coaches, trains, and disciplines personnel; reviews assignments and post orders with subordinates; helps ensure adequate post coverage; assists with payroll and personnel information; and prepares and submits required reports. The supervisor inspects posts, outlines tasks and responsibilities, and meets with client representatives to confirm security requirements are being met and provide customer service. Supervisory duties may also include interviewing, orienting, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The role requires maintaining composure in stressful or urgent situations, handling multiple tasks, communicating clearly, and regularly using a vehicle. Duties may involve extended periods of sitting, standing, or walking; stairs, inclines, or uneven terrain; occasional lifting up to 25 pounds; and exposure to inclement weather or conditions requiring protective equipment, depending on assignment. Overtime may be required without advance notice. Candidates must meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys, along with any applicable licensing requirements.

Requirements

High school diploma or GED and one year of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide direction, motivate performance, and direct or discipline staff positively.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual, urgent, or high-pressure situations.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills, including effective interaction with clients across social levels and diverse cultures.
May be required to hold and maintain applicable state, county, or municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to use a keyboard and basic computer functions, operate controls, and handle multiple tasks concurrently.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to perform required physical activities, including frequent sitting, standing, and walking; occasional reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Regular use of a vehicle for job duties.

Nice To Haves

At least two years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate parties are notified during emergencies.
Coach, discipline, train, and direct personnel; review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties as assigned, in accordance with post orders and company policy.