Security Supervisor

Securitas•Petersburg, VA

About The Position

The Security Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at one or more client sites. The role ensures post orders are followed, rounds are completed, and required reports are filed, and notifies appropriate authorities and clients during emergencies. The supervisor trains staff, reviews assignments and post orders, inspects posts, supports adequate staffing, and submits payroll and personnel information as designated. The position also involves meeting with client representatives to confirm security requirements are met and to provide customer service. Depending on assignment, the supervisor may also perform Security Officer duties in accordance with post orders and company policy. The role carries out supervisory responsibilities in accordance with company policies and applicable laws. These may include interviewing, orienting, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations. The position requires composure and effective communication in routine and stressful situations, and may involve overtime without advance notice, physical activity, vehicle use, and exposure to inclement weather or protective equipment requirements.

Requirements

High school diploma or GED and one year of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
One year of security experience.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports, and maintain good organizational skills.
Strong customer-service and results orientation, with interpersonal skills to interact effectively with clients across social levels and cultures.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as applicable licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Clear vision, hearing, speech, and writing to communicate, observe and report incidents, and direct others.
Physical ability to sit, stand, and walk frequently for extended periods; climb stairs; walk on inclines and uneven terrain; occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Close and distance vision and ability to adjust focus.
Ability to perform stressful and physical activity on occasion.

Nice To Haves

Minimum two years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client sites.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and clients in emergency situations.
Coach and discipline personnel as appropriate, documenting actions and seeking guidance from company management or designated representatives when needed.
Train security officers and other assigned personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out applicable supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.
Track and maintain schedule assignments.
Use a vehicle in the performance of duties.