Security Supervisor

Samaritan Daytop Village•New York, NY

1d•Onsite

About The Position

The Security Supervisor oversees day-to-day facility security and safety operations at one designated program in Samaritan Daytop Village’s Transitional Housing division. The program operates under contract with the New York City Department of Homeless Services and provides transitional housing for single adults and families experiencing homelessness. The position ensures appropriate staffing and post coverage, supervises security and operations personnel, and maintains building access and facility conditions. It also responds to emergencies, ensures accurate documentation, and supports agency policies, fire-safety procedures, and trauma-informed client care.

Requirements

High school diploma or equivalency.
At least two years of security experience in a congregate residential setting, such as a DHS transitional housing or residential treatment program.
Prior supervisory or team-lead experience, including the ability to manage staff schedules, guide personnel, and support a 24/7 environment.
Knowledge of basic security, building access, inspections, and emergency procedures.
Valid FDNY Certificate of Fitness F-80 (Coordinator of Fire Safety and Alarm Systems in Homeless Shelters).
CPR and First Aid certification.
Strong verbal and written communication skills.
Computer proficiency, including Microsoft Office, and the ability to maintain confidentiality.
Ability to remain calm under pressure, exercise sound judgment during crises, and work respectfully with diverse populations using trauma-informed principles.

Responsibilities

Supervise, coach, and evaluate security and operations staff; manage shift schedules to ensure 24/7 post coverage; and conduct daily shift briefings.
Maintain an active physical presence throughout the facility to monitor visitor access, conduct routine rounds, and inspect security systems.
Respond promptly to security incidents, behavioral crises, and medical emergencies using approved de-escalation and intervention techniques.
Oversee safety and fire-safety compliance, ensuring proper operation of equipment and coordinating with emergency responders.
Complete and review operational documentation, including communication logs, incident reports, and unusual occurrence summaries.
Collaborate with social services, facilities, and program leadership to enforce facility rules and maintain a secure, trauma-informed environment.