Security Supervisor

Odawa Casino Resort•Petoskey, MI

About The Position

The Security Supervisor oversees security officers and security procedures at Odawa Casino Resort, protecting casino property from fire, theft, vandalism, and illegal entry while safeguarding Team Members, guests, and assets. The role supervises staff performance and scheduling, supports fair and consistent treatment of Team Members, and models positive, professional conduct. It also involves frequent contact with guests and Team Members, including providing information and handling confrontational situations. The supervisor patrols casino interiors and perimeters, monitors gaming activity and access to secure areas, and oversees protection of sensitive assets and procedures. The position monitors the access management system, issues approved badges, prepares and reviews reports, communicates incidents between shifts, and implements Security Department policies and procedures. The role may require work at other properties, local and occasional out-of-town travel, and flexible scheduling, including overtime, weekends, holidays, and special events. The position requires a high school diploma or equivalent, four years of security or related experience, and two years of supervisory experience or training. The successful candidate must have a valid driver’s license and be insurable, pass a pre-employment physical, and complete use-of-force training within three months of hire. A gaming license is required under applicable regulations. Knowledge of gaming policies and casino operations is preferred.

Requirements

High school diploma or equivalent.
Four years of security or related experience.
Two years of supervisory experience or training.
Valid driver’s license and insurability by the company’s carrier.
Attend and successfully pass a use-of-force training curriculum within three months of hire.
Advanced verbal and written communication skills.
Advanced organizational skills and attention to detail.
Advanced time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Basic computer skills, experience with Microsoft Office products or related software, and ability to learn specialized software quickly.
Basic math skills.
Ability to read, write, and speak English fluently.
Must pass a pre-employment physical.
Ability to obtain a gaming license under LTBB Gaming Regulatory Commission regulations and serve in the position under applicable law.
Must be flexible with shifts and days off and able to work overtime, weekends, holidays, and special events as needed.
Local in-town and occasional out-of-town travel is required.
May be required to pass a skills assessment test.
Must tolerate exposure to loud, continual noise and a smoke-filled environment.

Nice To Haves

Knowledge of gaming policies and procedures and casino operations.

Responsibilities

Supervise security officers and recommend hiring, termination, promotion, demotion, transfers, training opportunities, merit increases, performance standards, and disciplinary action.
Evaluate performance, create or delegate staff schedules, recommend approved time off, and approve scheduled hours in the timekeeping system.
Model positive and professional conduct and promote fair and equitable treatment of Team Members.
Maintain knowledge of current and upcoming casino promotions and events, and greet guests and Team Members in a friendly manner.
Interact with casino guests and Team Members to provide or receive information and address confrontational situations.
Protect Team Members, guests, casino property, and assets from theft, illegal entry, vandalism, and other security risks.
Guard doors, patrol the building, observe pull team activity, verify slot fills and jackpots, and monitor other sensitive assets and procedures.
Ensure underage guests do not enter the casino gaming floor and remain in appropriate casino areas.
Ensure security policies and procedures are followed and implement policies and procedures established by Security management.
Periodically patrol and check the casino’s internal and external perimeters.
Operate the access management system to enter new employee data and issue approved badges.
Monitor access to secure areas at both OCR properties and ensure proper access processes are followed.
Monitor gaming activities for compliance with company policies.
Notify the Slot Shift Manager, Director of Security, and other management of relevant security activities.
Complete shift and incident reports daily, brief the incoming shift on incidents, and review daily security reports before submission to the Director of Security.
Provide ongoing evaluation, guidance, encouragement, feedback, and support for Team Member development.
Attend required meetings and training, maintain confidentiality, work at other properties as needed, and perform other duties within the scope of work.
Uphold the Odawa Casino mission and values in all aspects of the position.