Security Medical Supervisor

Odawa Casino Resort•Petoskey, MI

About The Position

The Security Medical Supervisor supervises security officers responsible for protecting casino property from fire, theft, vandalism, and illegal entry, and safeguarding Team Members, guests, and casino assets. The role also oversees the delivery of emergency medical services by Security Officers, including medical equipment and supplies, training, certifications, policies, and incident records. The supervisor implements Security Department policies and procedures established by the Director of Security; reviews daily security reports and communicates incidents between shifts. The position includes staff supervision and performance management, guest and Team Member interaction, casino security patrols and monitoring, and assistance with medical-services budgeting and purchasing. The role may require work at other properties, local and occasional out-of-town travel, flexible shifts and days off, and overtime, weekends, holidays, or special events as needed.

Requirements

High school diploma or equivalent.
Four years of security or related experience.
Two years of supervisory experience or training.
Valid State of Michigan EMR.
Maintain first aid and CPR trainer certification.
Valid driver’s license and insurability by the company’s carrier.
Attend and successfully pass a use-of-force training curriculum within three months of hire.
Advanced verbal and written communication skills.
Advanced organizational skills and attention to detail.
Advanced time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Basic computer skills, experience with Microsoft Office products or related software, and ability to learn specialized software programs quickly.
Basic math skills.
Fluent English reading, writing, and speaking skills.
Pass a pre-employment physical.
Ability to lift and carry significant weight at times while performing patient care.
Flexibility with shifts and days off, and ability to work overtime, weekends, holidays, and special events as needed.
Ability to obtain a gaming license under LTBB Gaming Regulatory Commission regulations and serve in the position under applicable law.
May be required to pass a skills assessment to determine whether minimum qualifications are met.

Nice To Haves

Knowledge of gaming policies and procedures and casino operations is preferred.
Preference applies to Native Americans in accordance with applicable tribal law.

Responsibilities

Make recommendations regarding hiring, termination, promotion, demotion, transfers, training opportunities, merit increases, performance standards, scheduling, and disciplinary action; evaluate performance and support fair and equitable treatment of Team Members.
Conduct oneself professionally as a role model and greet guests and Team Members in a friendly manner.
Maintain knowledge of current and upcoming casino promotions and events.
Interact with casino guests, provide or receive information, and handle confrontational situations using effective judgment and problem-solving.
Protect Team Members, guests, and casino assets; guard doors, patrol buildings, observe pull teams, verify slot fills and jackpots, and monitor other sensitive assets and procedures.
Protect casino property from theft, illegal entry, vandalism, and other threats.
Ensure underage guests are not on the casino gaming floor and remain in appropriate casino areas.
Ensure security policies and procedures are followed; patrol and check the casino’s internal and outside perimeters and monitor gaming activities for compliance with company policies.
Notify the Slot Shift Manager, Director of Security, and other management of pertinent security activities.
Oversee, track, and manage medical equipment and supplies throughout the facility, and order supplies as needed.
Plan, organize, direct, coordinate, and evaluate emergency medical services delivered by Security Officers.
Ensure jump bags are properly equipped to meet first responders’ needs.
Provide specialized training in CPR, PBTS, and Reasonable Suspicion; ensure Security Medical Officers maintain proper certification and assist with further training and development.
Assist with the medical-services budget and solicit bids for related equipment purchases.
Assist with PBTS processes and maintain confidentiality concerning the collection and findings of Team Member information.
Review, update, and revise policies and procedures for Medical First Responders and ensure compliance with safety precautions and internal requirements.
Monitor and record medical incidents to verify compliance with policies and procedures.
Implement Security Department policies and procedures established by the Director of Security.
Review daily reports of security personnel activities and incidents before submission to the Director of Security, and inform the oncoming shift of incidents from the previous shift.
Attend required meetings and satisfactorily complete required training.
Maintain confidentiality at all times.
Work at other properties as needed and perform other duties assigned within the scope of the position.
Uphold the Odawa Casino mission and values in all aspects of the position.