Security Supervisor

Virgin Hotels•Las Vegas, NV

9d•Onsite

About The Position

The Security Supervisor supervises the daily activities of the Security Department on an assigned shift and works closely with the Security Manager. The role oversees and develops security staff, supports guest service, assists with investigations and security procedures, and ensures department practices comply with applicable laws and company policies. The supervisor also handles reasonable-suspicion drug testing procedures and helps ensure proper implementation of table games procedures. The position requires working primarily on the casino floor and hotel property, responding to potential problems and conflicts, and assisting sick or injured guests and Team Members. It involves sustained standing and walking, exposure to changing environmental conditions, and occasionally handling or moving heavy items. Virgin Hotels celebrates diversity and is an Equal Opportunity Employer.

Requirements

Current, legal, and unrestricted ability to work in the United States.
Valid Nevada driver's license.
Provide a Nevada motor vehicle report with no points in the last 12 months and no DUI or reckless driving charges.
Ability to obtain a Nevada gaming license.
Ability to obtain required safety certifications.
Basic knowledge of Nevada civil and criminal laws.
Knowledge and understanding of electronic, video, and alarm functions.
Knowledge and understanding of Nevada laws concerning detainment powers and procedures.
High school education or equivalent.
Two years of progressive experience in security operations.
Ability to read and write legible reports in English.
Ability to stand and walk for the entire shift; proper footwear is required.
Ability to lift up to 60 pounds and push and pull drop boxes and money carts weighing up to 200 pounds without assistance.
Ability to work in a fast-paced, busy, somewhat stressful environment while maintaining physical stamina and an effective mental attitude.
Ability to work effectively with guests, management, Team Members, and outside contacts.
Ability to handle supplies safely and non-hazardously while maintaining proper hygiene, cleanliness, and disposal methods.
Strong guest-relations, communication, presentation, and organizational skills.
Ability to communicate effectively with guests and Team Members at all levels.
Ability to work collaboratively across departments, build effective working relationships, and resolve potential conflicts.
Ability to adapt, change direction, and work on multiple project aspects at once.
Initiative and sound judgment to anticipate needs, solve problems, and deliver solutions.
Integrity, self-motivation, flexibility, and a constructive approach to feedback.
Leadership behavior consistent with Virgin Hotels Core Values: fun, innovative, original, personable, and committed to high-quality guest service.

Nice To Haves

Supervisory experience.
A collaborative, enthusiastic, passionate approach and the ability to inspire and motivate others.
Ability to think creatively and approach issues with a fresh perspective.

Responsibilities

Supervise, train, and evaluate security staff and provide guidance to help them meet departmental objectives and standards.
Ensure detainment procedures and techniques are understood and carried out in accordance with civil and criminal laws and company policies; assist local, state, and federal authorities with activities and investigations.
Maintain current security information about cheats, thieves, unhoused people, and others to help protect company assets, patrons, and Team Members.
Maintain open communication with law enforcement agencies and security personnel at other casinos to share security information.
Resolve guest complaints and ensure proper guest-service standards are followed.
Support departmental management with troublesome terminations, thefts, investigations, and procedures as requested.
Handle reasonable-suspicion drug testing procedures and help maintain Virgin Hotels Las Vegas procedures and address related liability issues.
Ensure table games procedures are correctly implemented and maintained, including files, credits, transfers, pit boxes, and drops.
Attend required training sessions and perform duties in compliance with local laws and regulations.
Help prevent minors from gambling or loitering in gambling areas, consuming alcoholic beverages, or purchasing tobacco.
Know and follow applicable ordinances, regulations, laws, policies, procedures, internal controls, and policy manuals; report illegal activity to appropriate management.
Identify and respond quickly to potential problems and conflicts, and defend self and others in combative situations.
Assist sick or injured guests and Team Members.
Perform other duties as assigned.