Security Supervisor

Caesars Entertainment•Westlake, LA

About The Position

The Casino Security Supervisor leads and supports daily security operations to ensure a safe, secure, and welcoming environment for guests, team members, and company assets. The position provides frontline leadership to Security Officers, oversees incident response, conducts investigations, and ensures compliance with company policies, gaming regulations, and safety standards. The Security Supervisor is a visible presence throughout the property and responds to emergencies, resolves guest and employee concerns, prepares reports, and coordinates with internal departments and external agencies as necessary. The role requires sound judgment, professionalism, integrity, decision-making skills, and the ability to lead and develop a high-performing security team while maintaining a guest-focused approach.

Requirements

Must be at least 21 years of age.
Valid Louisiana Driver’s License with an acceptable driving record.
Must be able to obtain and maintain a Louisiana Gaming License.
Prior experience in casino security, gaming enforcement, executive protection, military special operations, or law enforcement leadership roles.
Availability to work flexible schedules, including nights, weekends, holidays, and varying shifts.
Working knowledge of investigative practices and strong analytical and problem-solving abilities.
Ability to exercise discretion, maintain confidentiality, uphold ethical standards, and address sensitive situations with integrity and professionalism.
Strong written and verbal communication skills and ability to interact effectively with team members, management, guests, and the public.
Ability to assume authority in high-risk or crisis situations, assess facts, evaluate options, make sound decisions, delegate responsibilities, and provide constructive leadership and guidance.

Responsibilities

Respond to and manage security incidents, emergencies, disturbances, medical events, and potential threats using approved response protocols.
Coordinate emergency response efforts, secure incident scenes, assist with evacuations, and liaise with law enforcement, fire, and medical personnel as needed.
Conduct security patrols, investigations, and surveillance activities to identify and mitigate safety, security, and compliance risks.
Provide first aid, CPR, and AED assistance within the scope of training.
Maintain confidentiality of sensitive information and ensure compliance with company policies, gaming regulations, and applicable laws.
Maintain proficiency with security equipment, defensive tactics, restraint techniques, and emergency response procedures.
Lead, coach, and support Security Officers while ensuring adherence to departmental standards and service expectations.
Prepare accurate reports, investigations, and documentation related to incidents, safety concerns, and operational activities.
Promote a culture of integrity, accountability, professionalism, and ethical conduct.
Foster teamwork and encourage reporting of safety concerns, policy violations, and misconduct.
Partner with internal departments and external agencies to maintain a safe, secure, and welcoming environment.
Assist with daily security operations, staffing, scheduling, and departmental objectives as assigned.