Security Floor Supervisor

Four Winds Casinos Career Site•New Buffalo, MI

About The Position

Responsible for the effective functioning of the Security Department on the assigned shift, including investigating and reporting security-related incidents on the property. The role assists with supervising Security Officers and daily department operations, maintains staffing, patrols the property, and provides backup coverage to officers as needed. It also guards transfers of money and chips, coordinates security matters with Surveillance, and works with Risk Management to resolve guest complaints. The supervisor represents the property when meeting with guests, employees, and witnesses during investigations; prepares thorough incident reports; supports guest service; and helps facilitate communication across the property. The position promotes a respectful, engaging workplace, supports employee training and development, and may recommend improvements to policies, procedures, or the facility. A Level 2 Gaming License is required.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Excellent communication skills.
Computer proficiency in Microsoft Word 2007 and Excel 2007.
Excellent observation, interview, verbal, and writing skills.
A Level 2 Gaming License is required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Ability to communicate effectively one-on-one and in small- and large-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret data from graphs.
Ability to apply common-sense reasoning to a variety of situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Assist in supervising Security Officers on the assigned shift and in the daily operations of the Security Department.
Maintain adequate staffing by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining employees as needed.
Patrol the property during the assigned shift, identify potential security or safety hazards, and report them to the appropriate individual.
Back up Security Officers and assume their duties when necessary.
Prepare and request reports about incidents involving guests, employees, or the facility, and follow up until reports are complete.
Guard transfers of money and chips on the casino floor and the physical transportation of chip fills and credits.
Interact with guests and employees in a positive, professional manner and help maintain guest service and satisfaction.
Attend regularly scheduled departmental meetings to facilitate the flow of information throughout the property.
Maintain accurate and thorough departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses to investigate security-related incidents.
Prepare clear, detailed reports of security incidents occurring on the property.
Coordinate with the Surveillance Department on security-related matters.
Work closely with Risk Management to resolve guest complaints.
Maintain working knowledge of the facilities and special events to advise guests and fellow employees when possible.
Make suggestions and recommendations for improvements to policies, procedures, or the facility.
Promote an atmosphere of fun for casino guests and encourage mutual respect, dignity, and integrity among employees.
Encourage employees to share ideas, discuss concerns, and resolve conflicts; support retention through training and development.
Explain the reasons for procedures or actions in advance.