Floor Supervisor

Courtyard Tupelo•Tupelo, MS

About The Position

The Floor Supervisor oversees daily housekeeping operations and inspects guest rooms, corridors, public areas, and other assigned spaces to ensure cleanliness and compliance with hotel standards. The role assists the Executive Housekeeper with supervising housekeeping associates, maintaining quality standards, and ensuring rooms are cleaned, inspected, and ready for occupancy in a timely manner. The Floor Supervisor leads by example, supports and guides associates, and provides exceptional guest service.

Requirements

Previous hotel housekeeping experience is required.
Strong organizational skills and attention to detail.
Ability to lead, motivate, coach, and support housekeeping associates.
Strong communication, interpersonal, and guest service skills.
Ability to work independently, prioritize responsibilities, and manage multiple tasks in a fast-paced environment.
Knowledge of hotel housekeeping procedures, cleanliness standards, and safety practices.
Ability to identify room deficiencies and communicate corrective actions professionally and effectively.
Ability to stand and walk for most of the shift, move frequently throughout the property, and lift up to 30 pounds.
Ability to communicate effectively with guests, management, and coworkers.
Flexibility to work weekends and holidays based on hotel operational needs.

Nice To Haves

Prior housekeeping supervisory or room inspection experience.

Responsibilities

Follow ZMC Hotels policies, procedures, and established housekeeping standards.
Assist the Executive Housekeeper with daily housekeeping operations and departmental coordination.
Inspect guest rooms, corridors, public areas, and other assigned spaces for cleanliness, presentation, and compliance with hotel standards.
Thoroughly inspect cleaned guest rooms and ensure deficiencies are promptly corrected.
Coach, guide, and train housekeeping associates to promote consistent, efficient, quality performance.
Assist with assigning daily housekeeping responsibilities and monitoring timely task completion.
Inspect linens, towels, and bathroom supplies; remove and replace items that do not meet hotel standards.
Report maintenance concerns, damaged equipment, and room deficiencies to the Executive Housekeeper or appropriate department.
Monitor checkout rooms and verify room status to support timely preparation for arriving guests.
Update room statuses in the property management system after rooms have been cleaned and inspected.
Assist with cleaning guest rooms, public areas, and other assigned spaces when needed.
Inspect housekeeping closets, storage areas, and supply stations for cleanliness, organization, and adequate inventory.
Help monitor housekeeping supplies, inventory, and departmental needs.
Promote teamwork, professionalism, accountability, and effective communication among housekeeping associates.
Ensure associates follow safety procedures, including chemical handling, fire safety, and emergency evacuation protocols.
Respond to guest requests and concerns promptly, courteously, and professionally.
Communicate staffing, attendance, productivity, and performance concerns to the Executive Housekeeper.
Help maintain housekeeping productivity standards without compromising room cleanliness or quality.
Maintain confidentiality regarding company operations, financial information, guest information, and employee matters.
Perform additional duties assigned by the Executive Housekeeper or General Manager to support hotel operations and guest service.