Floor Supervisor

Theisen's Home Farm Auto•Pella, IA

4d•Onsite

About The Position

The Floor Supervisor assists the Store Manager in operating a store that emphasizes customer service, maintains associate morale, provides training, and maximizes sales and profits. The role helps coordinate staffing and store operations, supports and evaluates associates, performs opening and closing tasks, and assists customers. The position requires working assigned shifts, including nights and weekends, and meeting attendance standards. Work is normally performed inside the store, though occasional outdoor work may occur in extreme cold or heat. The environment is typically fast-paced, with regular deadlines and sales expectations. Associates may occasionally encounter extreme noise and vibrations, workplace hazards, and dust, fumes, odors, or poor ventilation. Protective devices may be required depending on the task. Theisen’s describes its culture as grounded in respect, collaboration, service to the community, and an inclusive, supportive environment. The company is an Equal Opportunity Employer.

Requirements

Minimum 2 years of related retail experience.
Satisfactory completion of the National Retail Hardware Association test within three months of starting.
Valid driver’s license with a clean driving record.
Proficiency in Word, Excel, Outlook, and PowerPoint, and knowledge of spreadsheet analysis.
High integrity and business ethics when handling sensitive and confidential information.
Excellent written and verbal communication skills and ability to effectively express ideas or instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, percentages, and volume.
Sufficient knowledge of bookkeeping and accounting principles to maintain basic store records accurately.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Excellent organizational skills, including the ability to plan, prioritize, and organize a diversified workload with multiple priorities.
Ability to work under pressure, pay attention to detail, and adapt to new priorities.
Good decision-making and problem-solving skills, including making logical, fact-based decisions.
Ability to assign and evaluate work, recognize underperforming associates, coach, mentor, delegate, plan, maintain records, report, supervise, and train.
Strong customer service skills; positive attitude, good listening skills, patience, and an outgoing personality.
Ability to meet the physical demands of the position, including frequent lifting up to 25 pounds, walking, standing, bending, reaching, dexterity, and light grasping; occasional lifting up to and over 50 pounds, climbing stairs, squatting, and firm grasping.
Ability to talk and hear, meet the position’s vision requirements, and manually operate a computer, cash register, and/or RF equipment.
Ability to work required shifts, including nights and weekends, and maintain attendance standards.

Nice To Haves

Bachelor’s degree in a business-related field preferred.
Some knowledge of construction, maintenance, electrical work, repair, plumbing, forklift operation, and pallet jack operation is helpful but not required.

Responsibilities

Assist the Store Manager in ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time-clock functions.
Monitor associate productivity and intervene as necessary; ensure associates follow procedures and dress code, wear name tags, and complete paperwork.
Provide input to the manager for associate performance evaluations.
Help identify projects and coordinate their completion.
Perform opening and closing functions and prepare cash drawers.
Carry out manager directives and liaise between the manager and hourly associates.
Perform tasks normally required of associates in most classifications.
Assist customers with questions, needs, and loadouts, and provide excellent customer service.
Run the cash register as needed.
Assist with straightening, facing, cleaning, stocking, and recovery.
Perform other duties as requested by management.