Floor Supervisor

Family HealthCare Network•Hanford, CA

10h•$27 - $32•Onsite

About The Position

The Floor Supervisor is responsible for smooth patient flow and access, and directly supervises clinical support staff during daily health center operations. The role supports staff with workflows, procedures, policies, training, problem resolution, and feedback; coordinates front- and back-office operations and ancillary services; and monitors patient flow and staffing in real time. The Floor Supervisor also conducts floor rounds to support operational, quality, safety, regulatory, and infection-control compliance, maintains readiness of instruments, medications, supplies, forms, and equipment, and assists with patient complaints. The employee may be required to work at any FHCN location based on business needs. Requires Medical Assistant/LVN certification. Effective June 1, 2026, additional education and professional-growth requirements apply as described in the posting.

Requirements

Medical Assistant or LVN certification.
Minimum credit score of 650.
Effective June 1, 2026, proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5; health care-related knowledge, typically obtained through on-the-job experience. A higher-level degree with a stronger GPA may be used as proof in lieu of the high school diploma.
Effective June 1, 2026, two years of professional growth demonstrating progressively greater responsibility, or significant contributions to projects and initiatives demonstrating leadership skills.
Work-related skills beyond high school, including written and verbal communication, computational and computer skills, mathematics, and technical skills, effective June 1, 2026.
Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
Ability to analyze data in Microsoft Excel using formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated Microsoft PowerPoint presentations using embedded objects, transitions, and other elements.
Strong organizational skills and ability to manage and direct activities in one or more functional areas.
Ability to provide leadership and motivation to others; set priorities and reprioritize as circumstances change.
Ability to devise effective solutions using inference and logic in support of general goals.
Effective verbal and written communication, including synthesizing and analyzing information, preparing documentation, conveying technical information to non-technical audiences, and resolving conflicts.
Ability to sit and type regularly; stand or walk frequently; and occasionally squat, kneel, reach above or below shoulder height, and lift or move items up to 20 pounds.
Ability to work at any FHCN location at the beginning of or during a shift based on business need.

Responsibilities

Provide floor supervision and support to departmental staff, serving as a subject-matter expert and mentor on workflows, procedures, and policies.
Help staff resolve problems and apply critical thinking; provide or arrange instruction and training, conduct on-the-job training, and recommend remediation when needed.
Recommend workflow and procedure changes based on floor observations, provide real-time feedback and praise, address policy noncompliance, and provide input to the Supervisor for evaluations and coaching.
Coordinate front-office, back-office, and ancillary services to facilitate patient flow and access throughout the health center.
Continuously monitor patient flow, round on the floor, and use dashboards and other metric tools to align staffing with real-time needs and reduce wait times.
Make real-time staffing adjustments and ensure front- and back-office communication and coordination.
Validate that appointment scrubbing is completed correctly and assist with initial and annual skills and competency assessments.
Conduct continuous floor rounds to support compliance with OSHA, accrediting bodies, regulatory agencies, and infection-control guidelines; address workflow issues and report trends to the Supervisor.
Ensure daily, weekly, and monthly quality controls are accurately completed; ensure daily sterilization and adequate instrument availability.
Ensure weekly and monthly in-house medication inventories are completed and medications are available for patient needs.
Ensure supplies, medications, forms, and equipment are ordered and stocked, and monthly exam-room checklists are completed.
Assist with patient complaints and help identify viable solutions.
Adhere to the Attendance and Absenteeism Policy and be available to work at any FHCN location at the start of or during a shift based on business need.
Perform other duties as assigned.