Floor Supervisor

Theisen's Home-Farm-Auto•Pella, IA

5d•Onsite

About The Position

The Floor Supervisor assists the Store Manager in operating a store that emphasizes customer service, maintains associate morale, provides training, and maximizes sales and profits. The role includes supporting store operations and associate oversight, serving customers, and performing tasks commonly handled by store associates. Work is normally performed inside the store, though some work may occasionally take place outdoors in temperatures below 32°F or above 100°F. The environment is usually fast-paced, with regular deadlines and sales expectations. Occasional exposure to extreme noise, vibrations, hazards, dust, fumes, odors, and poor ventilation may occur. Protective devices may be required depending on the task. Theisen’s describes its culture as grounded in respect, collaboration, service to the community, customer focus, teamwork, and giving back. It aims to provide an inclusive and supportive workplace where associates are valued and encouraged to grow.

Requirements

At least 2 years of related retail experience.
Satisfactory completion of the National Retail Hardware Association test within three months of starting.
Valid driver’s license with a clean driving record.
Proficiency in Word, Excel, Outlook, and PowerPoint, and knowledge of spreadsheet analysis.
High integrity and business ethics when handling sensitive and confidential information.
Excellent written and verbal communication skills and the ability to effectively express ideas or instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, percentages, and volume.
Sufficient knowledge of bookkeeping and accounting principles to maintain basic store records accurately.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Strong organizational skills and ability to plan, prioritize, and manage a diversified workload with multiple priorities.
Ability to work under pressure with attention to detail and flexibility as priorities change.
Good decision-making and problem-solving skills, including making realistic and rational decisions based on logical assumptions and relevant facts.
Ability to assign and evaluate work; recognize under-performing associates; coach, mentor, delegate, plan, keep records, report, supervise, and train.
Strong customer service skills, a positive attitude, good listening skills, patience, and an outgoing personality.
Ability to work required shifts, including nights and weekends, and maintain attendance standards.
Ability to meet the role’s physical demands, including lifting, walking, standing, bending, reaching, climbing stairs, squatting, grasping, and operating a computer, cash register, and/or RF device.
Ability to talk and hear, with vision adequate to perform the job’s responsibilities and functions.

Nice To Haves

Bachelor’s degree in a business-related field preferred.
Some knowledge of construction, maintenance, electrical, repair, plumbing, forklift, and pallet jack operations is helpful but not required.

Responsibilities

Assist the manager in ensuring proper associate coverage across departments and perform or assist with scheduling and time-clock functions.
Monitor associate productivity and intervene as needed; ensure associates follow procedures and dress code, wear name tags, and complete paperwork.
Provide input to the manager on associate performance evaluations.
Help identify projects and coordinate their completion.
Perform opening and closing functions and prepare cash drawers.
Carry out management directives and liaise between the manager and hourly associates.
Perform tasks normally required of associates in most classifications.
Assist customers with questions, needs, and loadouts, and provide excellent customer service.
Operate the cash register as needed.
Straighten, face, clean, stock, and recover merchandise and store areas.
Perform other duties as requested by management.