Floor Supervisor

Family HealthCare Network•Hanford, CA

About The Position

The Floor Supervisor oversees daily health center operations by supporting and supervising clinical support staff and coordinating patient flow, access, and related services. The role provides workflow guidance, training, mentoring, and real-time feedback to staff; helps resolve problems; and communicates staff performance or compliance concerns to the Supervisor. It monitors patient flow and staffing needs, coordinates front- and back-office operations and ancillary services, and supports patient readiness and satisfaction. The Floor Supervisor also monitors compliance with operational, safety, infection-control, and regulatory requirements; supports competency assessments and quality controls; and ensures that sterilization, medication inventories, supplies, equipment, and exam-room checklists are maintained. The role assists with patient complaints and may work at any FHCN location based on business needs. It requires organizational and leadership skills, effective written and verbal communication, analytical judgment, and proficiency with Microsoft Word, Excel, and PowerPoint. A Medical Assistant/LVN certification is required.

Requirements

Medical Assistant or LVN certification.
Effective June 1, 2026, proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5; qualifying proof of a higher-level degree and its stronger GPA may be provided in lieu of the high school credential.
Effective June 1, 2026, work-related skills beyond high-school completion, including written and verbal communication, computational and computer, mathematical, and technical skills; healthcare-related knowledge typically obtained through on-the-job experience.
Two years of professional growth demonstrating progressively greater responsibility, or significant contributions to projects and initiatives demonstrating leadership skills.
Ability to prepare complex Microsoft Word documents, including tables, charts, and graphs.
Ability to analyze data in Microsoft Excel using formulas, functions, lookup tables, and other standard spreadsheet features.
Ability to develop sophisticated Microsoft PowerPoint presentations using embedded objects, transitions, and other features.
Effective written and verbal communication, including expressing opinions and extrapolations from collected and analyzed information.
Ability to resolve conflicts involving employees, customers or clients, the public, legal entities, or governmental authorities.
Ability to compile, analyze, and prepare effective written materials, including correspondence, reports, articles, and other documentation.
Ability to convey technical information to non-technical audiences.
Minimum credit score of 650.
Ability to meet the stated physical demands, with reasonable accommodations as applicable.

Responsibilities

Provide floor supervision and support to departmental staff.
Serve as a workflow, procedure, and policy resource and mentor; assist staff with problem resolution and critical thinking.
Provide or ensure required instruction and training, conduct on-the-job training, and recommend remediation when necessary.
Recommend workflow and procedure changes based on observations; give real-time feedback and praise; address policy noncompliance and communicate concerns to the Supervisor.
Provide feedback to the Supervisor to support performance evaluations, coaching, and counseling.
Coordinate front-office, back-office, and ancillary services to facilitate efficient patient flow.
Continuously monitor patient flow, round on the floor, and promote adherence to operational workflows, productivity, and excellent customer service.
Use dashboards and other metric tools to align staffing with real-time patient-flow needs and make staffing adjustments to reduce wait times and improve patient satisfaction.
Ensure front- and back-office communication and coordination, and validate that appointment scrubbing is completed correctly.
Assist with initial and annual skills and competency assessments.
Conduct continuous health-center rounds to monitor compliance with OSHA, accrediting-body and regulatory requirements, and infection-control guidelines; address workflow issues and report trends to the Supervisor.
Ensure daily, weekly, and monthly quality controls are completed accurately.
Ensure daily sterilization processes are completed and sufficient instruments are available for patient flow.
Ensure weekly and monthly in-house medication inventories are completed and medications are available for patient needs.
Ensure supplies, medications, forms, and equipment are ordered and in stock.
Ensure monthly exam-room checklists are completed.
Assist with patient complaints, including helping patients find viable solutions.
Adhere to the Attendance and Absenteeism Policy and be available to work at any FHCN location as business needs require.
Perform other duties as assigned.