Security Floor Supervisor
About The Position
The Security Floor Supervisor works at Black Bear Casino Resort and reports to the Security Shift Supervisor. This full-time, hourly, non-exempt role provides direct supervision and leadership to security officers on duty and serves as the primary point of contact for floor operations. The supervisor mentors and trains officers, maintains a visible presence throughout the property, responds to incidents and emergencies, and supports a safe and professional guest experience. The position is subject to a 90-day probationary period and requires Class A Gaming Licensure. No driver’s license is required. The role coordinates with departments such as Surveillance, Gaming, and Facilities; documents shift activity, incidents, and coaching; and helps maintain adherence to internal controls, policies, and procedures. The supervisor participates in emergency response and drills and attends mandatory department and Title 31 and/or SAR trainings. The position operates in a casino environment that is open seven days a week, 24 hours a day, including holidays, and may involve work in a smoking environment. The Fond du Lac Band of Lake Superior Chippewa describes itself as a diverse, supportive, and inclusive workforce and an employer committed to employee growth, community programs, culture, language, and preservation of natural resources. Hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).
Requirements
- Strong knowledge and understanding of the laws of the United States and the State of Minnesota.
- Knowledge of computer applications including word processing, PowerPoint, Access, Excel, and Microsoft Outlook.
- Ability to supervise and manage employees effectively.
- Ability to work with the public.
- Training in emergency first aid and CPR.
- Ability to communicate effectively orally and in writing.
- Ability to work independently and establish priorities.
- Attention to detail and accuracy.
- Ability to establish professional and harmonious working relationships with all parties involved.
- Ability to lift and carry up to 25 pounds.
- Ability to walk, stand, bend, stoop, climb, push, and pull.
- Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
- Subject to pre-employment and annual background checks.
- No driver’s license is required.
Responsibilities
- Directly supervise and lead security officers while on duty, serving as the primary point of contact for operational issues on the floor.
- Mentor and train officers through real-time coaching, guidance, and feedback to improve performance, professionalism, and consistency.
- Maintain a visible presence on the gaming floor and throughout the property to monitor activity, support officers, and respond proactively to issues.
- Assist with onboarding and training new officers, including shadowing, performance feedback, and procedural instruction.
- Respond to and manage incidents, disturbances, and emergencies according to established protocols, taking command until relieved by higher authority.
- Provide professional customer service, engage with patrons, resolve minor conflicts, and help guests feel safe and supported.
- Coordinate with other departments, including Surveillance, Gaming, and Facilities, to resolve operational issues and support casino operations.
- Document shift activity, incidents, and training or coaching using appropriate forms or reporting systems.
- Monitor and support compliance with internal controls, policies, and procedures.
- Participate in emergency response efforts and drills, including assisting with evacuation, crowd control, and other duties as needed.
- Maintain professionalism, confidentiality, and integrity.
- Attend all mandatory department trainings and all required Title 31 and/or SAR trainings.
- Respond promptly and professionally to requests, complaints, and problems.
- Demonstrate courtesy, respect, and sensitivity toward visitors and co-workers as a representative of the Fond du Lac Band of Lake Superior Chippewa.
- Represent the Band and department positively and professionally in the community.
- Maintain proper attendance and report to work on time in accordance with applicable policies.
- Keep the work area clean and organized.
- Remain flexible and assume other responsibilities assigned by management as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
