Security Floor Supervisor

Four Winds Casinos•New Buffalo Township, MI

About The Position

The Security Floor Supervisor is responsible for the effective functioning of the Security Department on the assigned shift, including thoroughly investigating and reporting security-related incidents on the property. The role assists with supervising Security Officers and daily department operations, and helps maintain staffing through interviewing, selection, training, scheduling, evaluation, promotion, and discipline as needed. The supervisor patrols the property to identify security and safety hazards, backs up Security Officers, prepares and follows up on incident reports, and guards casino-floor transfers of money and chips. The position also supports guest service, communicates information across the property, coordinates with Surveillance, works with Risk Management on guest complaints, and represents the property during investigations. The role promotes respectful, constructive employee relationships and contributes suggestions for improving policies, procedures, or the facility.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Excellent communication skills.
Computer proficiency in Microsoft Word 2007 and Excel 2007.
Excellent observation, interviewing, verbal, and writing skills.
Ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Ability to communicate effectively one-on-one and in small- and large-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret data from graphs.
Ability to apply common-sense reasoning to a variety of situations.
Ability to meet the described physical demands, with reasonable accommodations where applicable.
Level 2 Gaming License required.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Assist in supervising Security Officers on the assigned shift and in the daily operations of the Security Department.
Maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining employees as needed.
Patrol the property during the assigned shift, identify potential security or safety hazards, and report them to the appropriate person.
Act as a backup to Security Officers and assume their duties when necessary.
Prepare and request reports concerning incidents involving guests, employees, or the facility, and follow up until reports are complete.
Guard transfers of money and chips on the casino floor and the physical transportation of chip fills and credits.
Interact with guests and employees in a positive, professional manner and help maintain guest service and satisfaction throughout the property.
Attend regularly scheduled departmental meetings to facilitate the flow of information throughout the property.
Maintain accurate and thorough departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses to investigate security-related incidents.
Prepare clear, detailed reports of security incidents and coordinate with the Surveillance Department on security-related matters.
Work closely with Risk Management to resolve guest complaints.
Maintain working knowledge of the facilities and special events to advise guests and fellow employees when possible.
Recommend improvements to policies, procedures, or the facility as appropriate.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, open communication, and conflict resolution among employees.
Support employee retention through involvement in training and development and by explaining the reasons for procedures in advance.