Regional Security Supervisor

PBS Facility Service•Brooklyn, NY

1d•Onsite

About The Position

PBS Facility Service is seeking a Regional Security Supervisor to oversee security operations across multiple properties in New York, New Jersey, and Connecticut. This field-based role involves daily travel to conduct inspections, support officers, handle incidents, and maintain client relationships. The supervisor ensures officers follow PBS standards, meet licensing requirements, and provide a safe, professional security presence. The role includes operational oversight, officer supervision and training, compliance and quality assurance, incident response, client relations, and administrative reporting. The supervisor travels daily across the region in all weather conditions, responds to urgent issues during evenings, nights, weekends, or holidays, and may occasionally travel overnight.

Requirements

High school diploma or GED.
Three or more years of experience in security, law enforcement, the military, or a related field.
One to three years of supervisory experience.
Ability to obtain NY Security Guard Registration, NJ SORA License, and CT Security Officer Certification ID Card.
Valid driver’s license with an acceptable driving record.
Strong written and verbal communication skills.
Ability to lead teams across multiple locations.

Nice To Haves

Associate or bachelor’s degree in Criminal Justice, Security Management, or a related field.
Experience managing multi-site or multi-state operations.
Bilingual in English and Spanish.
Experience with CCTV, access control, alarm systems, and incident reporting.

Responsibilities

Conduct routine and unannounced site inspections.
Ensure officers follow post orders, uniform requirements, access-control procedures, and PBS procedures.
Confirm posts are properly staffed and adjust coverage as needed.
Inspect radios, badges, CCTV, and access-control tools; document findings and corrective actions.
Supervise officers and site supervisors across multiple locations.
Coach officers, provide feedback and on-the-job training, conduct onboarding, and review post orders with new officers.
Respond to call-offs and staffing gaps and provide coverage when needed.
Support HR and Operations with performance or conduct issues.
Ensure officers maintain active NY, NJ SORA, and CT credentials.
Confirm post orders and emergency procedures are current and accessible.
Audit logs, incident reports, and visitor activity for compliance.
Reinforce customer service, communication, and appearance standards.
Respond to incidents, alarms, and emergencies as the supervisory lead.
Coordinate with building management and emergency services; guide officers on scene control and accurate reporting.
Review incident reports, escalate major concerns, and recommend improvements or additional training.
Serve as the primary point of contact for on-site managers and promptly address service issues and operational concerns.
Participate in client meetings, property walks, and reviews; communicate PBS policies and updates to clients and staff.
Submit inspections, training logs, incident reviews, and corrective actions.
Support scheduling accuracy and payroll reconciliation; provide data for KPIs and performance reviews.
Maintain officer licensing and training records.
Travel daily across New York, New Jersey, and Connecticut in all weather conditions; respond to urgent issues during evenings, nights, weekends, or holidays, and perform occasional overnight travel if needed.