Regional Security Officer

Baystate Health•Greenfield, MA

6d•Onsite

About The Position

Under the direction of the Security Supervisor, the Regional Security Officer protects people and property on Baystate Health premises and helps ensure safe, consistent service throughout the medical center. The officer patrols hospital buildings and grounds or provides fixed-post coverage, monitors surveillance and protection systems, enforces access controls, checks building and vehicle security, and responds to service calls, alarms, emergency codes, and other requests for assistance. The role also involves assisting with traffic control, providing escorts, managing disruptive situations, conducting preliminary investigations, documenting incidents, and carrying out special assignments. The officer supports the safety and service needs of patients, visitors, and employees while maintaining a professional and customer-focused approach. Work includes using crisis intervention and de-escalation techniques, following restraint and use-of-force protocols, assisting clinicians and other departments during incidents, and helping with emergency operations as directed. The position is part-time, 16 hours, on the second shift, with rotating weekends and holidays. It is onsite at Baystate Franklin Medical Center in Greenfield, Massachusetts.

Requirements

High school diploma or equivalent; GED or HiSET is listed as required.
Active, valid U.S. driver's license.
Proficiency in Microsoft Word.
Report-writing skills.
Good customer-service and communication skills.
Ability to use computer systems to document work activity and help visitors determine patient locations.

Nice To Haves

Three to six months of military, police, fire, corrections, behavioral health, or healthcare security experience.
If lacking security-related experience, an associate or bachelor's degree in a related field may be considered in lieu of experience.
International Association for Healthcare Security and Safety (I.A.H.S.S.) Basic Officer Certification.

Responsibilities

Patrol hospital buildings and grounds or maintain fixed-post coverage; identify hazards, unauthorized persons, and unsecured doors or windows, and take or report corrective action.
Respond to calls for service, alarms, and emergency codes; render aid, assist clinicians, and provide traffic or pedestrian control as needed.
Report unusual occurrences, property damage, theft, and suspicious activity; prepare clear, timely incident reports and submit documentation before leaving at the end of the shift.
Communicate crime prevention and security awareness information to staff.
Enforce access-control policies, issue visitor and specialty badges, explain access denials, identify people without identification, and ensure doors are secured or opened according to schedule.
Inspect high-risk areas, complete unsecured-door reports, conduct building rounds, swipe card-access readers encountered during rounds, and respond to requests to lock or unlock doors.
Protect and safeguard patients, visitors, employees, their possessions, and medical-center property while providing quality customer service.
Respond immediately to emergencies as directed, operate fire equipment according to department procedures, assist with emergency operations center setup, and notify police when appropriate.
Control vehicle and pedestrian traffic, keep fire lanes clear, direct visitors to parking and patient pick-up areas, assist with helicopter landing traffic control, and enforce parking rules.
Manage disruptive and emotionally charged situations using crisis intervention and de-escalation techniques; follow use-of-force and restraint protocols and coordinate with other departments.
Provide safe escorts for employees, visitors, patients, and others as directed, including escorts related to behavioral patients or criminal trauma when requested by care teams.
Conduct preliminary investigations by gathering incident details and submitting reports; investigate lost-and-found property cases and check repositories and nursing units as needed.
Carry out special assignments, including mobile campus patrols, temporary support for clinics or offices, security for special events, and monitoring patient movements when identified as at risk.
Perform patient watches in the Emergency Department or inpatient units when requested; assist inpatient units in response to physically aggressive patients when needed.
Use the photo identification system to create and reprint ID badges and provide access through the Premisys System.
Direct employees, staff, visitors, and patients around the hospital professionally and provide assistance as needed.
At Baystate Noble Hospital, may watch Emergency Department patients in the absence of BRT.
At BMC, provide escorts to procedure areas and admissions for criminal trauma cases as required, and support visitor screening and room coverage for criminal trauma admissions when assigned.