Security Dispatcher Jobs

About The Position

Requirements

• Strong attendance and punctuality record.
• Proficiency with basic computer functions, including Microsoft Windows and Office.
• Ability to type at least 35 WPM with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Willingness to work independently and collaboratively.
• Flexible availability, including weekends and holidays.

Nice To Haves

• Customer service experience; one year is preferred.
• Call center or dispatch experience is a plus.

Responsibilities

• Monitor and respond to alarm and trouble signals using established protocols.
• Document responses and activity in alarm monitoring software.
• Make outbound calls to customers and dispatch police, fire, or medical services as needed.
• Answer incoming calls, assist with inquiries, and route calls to the appropriate departments.
• Provide professional and empathetic customer service.
• Identify and resolve day-to-day issues quickly and effectively.
• Maintain accuracy, attention to detail, and confidentiality.
• Perform other duties as assigned.

Benefits

• Paid time off and company holidays.
• Bonus pay.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Dependent Care FSA options.
• Parental leave.
• 401(k) with company match.
• Life insurance.
• Tuition reimbursement for continuing education and certifications.
• Employee discount and referral bonus.
• Recognition and advancement opportunities.
• Employee assistance program.
• Peer and company recognition programs.