Dispatcher - Part-Time Graveyard, weekends and POSSIBLE FILL INS AS NEEDED

AOPSecurity•Albuquerque, NM

27d•Onsite

About The Position

This position is for a Part-Time Security Dispatcher working the graveyard shift, including weekends and potential fill-in shifts for other dispatchers. The primary function is to monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. This role involves receiving and editing reports, answering phones, dispatching response calls, monitoring client cameras for alarms and intrusions, and managing guard schedules through software.

Requirements

Active Listening
Attention to Detail
Dependable and flexible with schedule
Ability to work under pressure while staying focused and professional
Ability to multitask with accuracy and detail
Speech Clarity
Written Comprehension/grammar
Computer experience
Familiarity with Automatic call distributing; Mobile data computers; Switchboards; Multi-line telephone systems; Base station radios, 10 codes; Computer-aided dispatch software; Microsoft Office and other Security software

Nice To Haves

Training provided for security software

Responsibilities

Monitor cameras and operate radio, telephone, and computer equipment.
Receive and edit reports submitted by guards and supervisors for the client portal.
Answer phones and dispatch response calls to patrol supervisors.
Monitor all client cameras for alarms, alerts, intrusions, and/or trespassers to dispatch to patrol supervisors.
Monitor Guard's schedule/times through software for safety and client request purposes.
Record details of calls, dispatches, and messages.
Obtain detailed information from clients/callers to determine their site client locations and the nature of their problems to relay the type of response needed to the patrol supervisor.
Monitor all client cameras and computer screens and contact emergency response field units to determine patrol units available for dispatch.
Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
Maintain access to and security of highly sensitive and confidential materials.
Maintain files of information relating to emergency calls, such as personnel rosters, emergency callouts, and other client information.
Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
Handle phone etiquette for new clients, employees, and others.
Communicate information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.