Part Time As Needed Customer Service Representative

R1 RCM • Austin, TX

17h • $16 - $21 • Onsite

About The Position

The Customer Service Representative - Patient Registration is a frontline healthcare customer service role at Ascension Dell Children's Medical Center North. The representative serves as a first point of contact for patients, helping them access care through accurate, efficient registration and compassionate assistance. The role involves working across computer systems, handling phone calls and in-person check-ins, and supporting patients and families who may be ill, anxious, confused, or overwhelmed.

The representative gathers patient information, enters demographic and medical data, navigates insurance and coverage details, collects co-pays, and provides cost estimates when applicable. They work with nurses, physicians, care teams, and emergency staff to support patient flow and reduce delays. Training is provided, including instruction in healthcare registration and insurance processes. This is a part-time, as-needed (PRN) position requiring a minimum of 48 hours per month and 24 hours on call.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Serve as a first point of contact for patients and families, providing exceptional, compassionate customer service.
• Manage patient check-ins using multiple computer systems and register patients accurately and efficiently.
• Answer phones and gather accurate patient information quickly.
• Help minimize registration delays and support timely access to care.
• Answer patient questions with confidence, clarity, and compassion.
• Enter demographic and medical data and navigate insurance plans and coverage details.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
• Balance multiple systems and tasks while adapting to changing patient needs and priorities.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training in healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on collaboration, innovation, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED