Security Officer - Dispatcher (H)

University of Miami•Miami, FL

About The Position

The Security Officer-Dispatcher provides a safe and secure environment for students, staff, customers, visitors, and others conducting business at an assigned facility. The position monitors for situations that could interrupt normal business operations and takes immediate steps to address risks. It also handles incoming campus calls, monitors alarms and security activity, and dispatches officers to calls and emergencies across medical campus and satellite buildings. The role requires providing assistance and directions to patients, visitors, and staff; documenting incidents; maintaining shift logs; and communicating with security colleagues. The employee works independently with minimal supervision and completes mandatory training and other duties as assigned. The position may require evening, night, and weekend work.

Requirements

High school diploma or equivalent.
Minimum 5 years of relevant experience.
Accuracy and attention to detail when completing assignments.
Punctuality and dependability; ability to remain calm in stressful situations and multitask.
Excellent customer service skills when assisting personnel, patients, and visitors.
Excellent oral and written communication skills in English.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or collaboratively.
Proficiency with computer software, such as Microsoft Office.
Ability to operate a motor vehicle.
Valid State of Florida driver’s license.

Responsibilities

Control building access and property removal.
Maintain civil law and order and help prevent damage from fire, theft, or negligent acts.
Respond to building alarm signals and protect vehicles parked in University parking spaces.
Assist in monitoring failures or malfunctions of electrical and utility systems.
Detect and report campus safety problems, take corrective steps, and notify management of abnormal conditions.
Prepare accurate, up-to-date reports.
Provide directions and other relevant assistance to staff, students, patients, and visitors.
Monitor unauthorized individuals and escort them off premises or call the police.
Safeguard University assets and follow University and unit-level policies and procedures.
Monitor incoming calls from campus buildings and dispatch officers to calls and emergencies.
Monitor security breaches, perimeter breaches, and temperature alarms at medical campus and satellite buildings.
Assist with emergency calls and disasters, including notifying Miami Fire Rescue, the PD-1 Officer on campus, or the Miami Police Department as appropriate.
Provide customer service and use verbal intervention techniques to de-escalate situations when necessary.
Complete reports and incident documentation and maintain daily shift logs as assigned.
Communicate with the Shift Supervisor, Lead Officer, and FTO Officers.
Complete all mandatory training programs and perform other duties as assigned.