Security Officer - Dispatcher (H)

University of Miami•Miami, FL

About The Position

The University of Miami/UHealth Department of Public Safety is hiring a full-time Security Officer-Dispatcher. The role helps provide a safe and secure environment for students, staff, customers, patients, visitors, and others conducting business in assigned facilities. The officer-dispatcher monitors conditions that could disrupt normal operations and takes steps to address risks. Department-specific work includes monitoring incoming calls, alarms, and campus activity; dispatching officers to calls and emergencies; coordinating emergency assistance; documenting incidents; and providing customer service. The position requires independent work with minimal supervision, maintaining communication with supervisory and field officers, and completing required training. Duties may be expanded as necessary.

Requirements

High school diploma or equivalent.
Minimum 5 years of relevant experience.
Accuracy and attention to detail when completing assignments.
Punctuality, dependability, ability to remain calm under stressful situations, and ability to multitask.
Excellent customer service skills when interacting with personnel, patients, and visitors.
Excellent oral and written communication skills in English.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or collaboratively.
Proficiency with computer software, such as Microsoft Office.
Ability to operate a motor vehicle.
Valid State of Florida driver’s license.
Appropriate combinations of relevant education, experience, and/or certifications may be considered.

Responsibilities

Control building access and the removal of property.
Maintain civil law and order and help prevent damage from fire, theft, or negligent acts.
Respond to building alarm signals and protect vehicles parked in University parking spaces.
Assist in monitoring failures or malfunctions of electrical and utility systems.
Detect and report campus safety problems; take remedial and corrective steps and notify management of abnormal conditions.
Prepare accurate, up-to-date reports.
Provide directions and other relevant assistance to staff, students, patients, and visitors.
Monitor unauthorized individuals and escort them from the premises or call the police.
Follow University and unit-level policies and procedures and safeguard University assets.
Monitor incoming calls from campus buildings and dispatch officers to calls and emergencies.
Monitor security and perimeter breaches and temperature alarms at medical campus and satellite buildings.
Assist with emergency calls for assistance and disasters, including notifying Miami Fire Rescue, the campus PD-1 Officer, or the Miami Police Department.
Provide customer service to patients, visitors, and staff; use verbal intervention and de-escalation techniques when needed.
Monitor campus activity to help maintain a safe and secure environment.
Complete reports and incident documentation and maintain daily shift logs as assigned.
Communicate with the Shift Supervisor, Lead Officer, and FTO Officers.
Complete mandatory training programs.
Perform other duties as assigned.