Security Dispatcher $20.00 Per Hour

Commerce Casino•Commerce, CA

5d•Onsite

About The Position

Commerce Casino is hiring a Security Dispatcher to receive, prioritize, and respond to calls for service. The dispatcher must make calm decisions under pressure, gather accurate information, and coordinate efficiently with security officers, emergency services, the public, and Casino departments. Security Dispatchers are the first point of contact in critical situations and help maintain a safe environment for the Casino and Hotel. The position follows a relief schedule listed as Saturday day shift, Sunday and Monday swing shift, and Tuesday and Wednesday graveyard shift; the schedule is subject to change based on business needs. Commerce Casino operates 24 hours a day, seven days a week, and schedules may vary.

Requirements

High school diploma.
Ability to organize and prioritize information.
Excellent verbal, organizational, and interpersonal skills.
Ability to speak, read, and understand English.
Reliable attendance and punctuality.
Ability to manage calls, radio traffic, and data entry simultaneously.
Ability to assess situations quickly and make sound decisions.
Ability to maintain composure and clarity during traumatic, intense, or stressful calls.
Technical proficiency with dispatch software, databases, and radio systems.
Attention to detail and accurate data entry, including tracking security officer activity.
Ability to collaborate with dispatch partners and law enforcement personnel.
Ability to lift and carry office supplies and materials weighing approximately 25–30 pounds.
Ability to walk frequently, bend, kneel, reach, sit and stand repeatedly, twist and turn, and stand for extended periods.

Nice To Haves

Prior clerical experience preferred.

Responsibilities

Answer emergency and non-emergency calls, gather essential details, assess urgency, and determine the appropriate response.
Dispatch security officers to incidents based on priority, location, and available resources.
Monitor officer safety by tracking unit status, maintaining radio communication, and documenting activities in real time.
Operate computer-aided dispatch (CAD), radio consoles, phone systems, and databases.
Provide callers with appropriate pre-arrival guidance, including safety steps and situational instructions.
Accurately and promptly document call details, officer assignments, and incident updates.
Coordinate and communicate with fire, EMS, neighboring jurisdictions, and state or federal agencies when needed.
Remain composed during high-stress situations, including violent crimes, accidents, and life-threatening emergencies.
Protect sensitive information and comply with legal and departmental privacy requirements.
Interact with the public professionally and empathetically.
Perform other work-related duties as assigned by the supervisor.